Frequently Asked Questions (FAQ)

Shipping and delivery

Which countries do you ship to and what are the costs?

  • Available shipping regions: We currently deliver within Switzerland and United Kingdom.
  • Shipping costs: Shipping is free for all orders.
  • Future expansions: We are exploring the possibility of expanding our shipping to additional regions.

How long does it take to process and deliver my order?

  • Processing time: Orders are processed within 1-3 business days (Monday to Friday).
  • Estimated delivery time after processing: 3-8 business days.
  • Total delivery time: 4-11 business days.
  • Order deadline: 00:00 (CET - Central European Time).
  • Weekend orders: Orders placed on the weekend will be processed the next business day.

How can I track my order?

After your purchase, you will receive an email with your tracking information, including the courier name and tracking number. You can track your order on our website by entering the tracking number into our tracking portal.

Returns and refunds

Can I change or cancel my order after purchase?

Yes, you can cancel your order before it has been shipped. If the order has already been shipped, please follow the return process after receiving the product.

What is your return policy and which products are excluded from return?

  • Return policy: Customers in Switzerland and United Kingdom can return products within 30 days of receipt.
  • Return Policy: Items must be returned unused, undamaged, and in their original packaging.

How do I start a return or exchange process?

To initiate a return, please contact our customer service at Please contact info@fenri-ch.com and provide your order number and a detailed reason for the return. After reviewing your request, we will send you detailed instructions and a return label.

How long does it take to process a refund?

After receiving and inspecting the returned product, we will process the refund within 7 days. You will receive a confirmation email. The refund will be processed within 10 days of approval using the original payment method.

What should I do if I receive a defective or damaged product?

Please contact our customer service within 24 to 48 hours of receiving the product and send photos of the defect or damage. After inspection, we will provide a replacement or issue a full refund.

Payments and data protection

What payment methods do you accept and how are transactions protected?

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express (AMEX) and Diners Club.

All payment information is encrypted and processed securely. Your data is protected, and we will not share it with third parties without your consent.

How do you protect customers’ privacy and personal data?

We are committed to protecting your privacy and personal data. All personal data is encrypted and stored securely. We comply with all applicable data protection laws to ensure secure processing.

Website Name:
 Fenri-ch

Company Name:
Job e-commerce

Business registration number:
72492554

Email : info@fenri-ch.com
Telephone number : +31 613267666

Address : kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland

Monday - Friday : 9:00 - 17:00 (Zurich - CET)
Saturday and Sunday : Closed (Zurich - CET)