Return and Refund Policy
Scope and purpose
This Return and Refund Policy applies to all purchases made through the website fenri-ch.com .
Contact information
If you have any questions regarding returns and refunds, please contact our customer service department:
Email: info@fenri-ch.com
Telephone number : +31 613267666
Address : kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland
Return period
Customers in Switzerland and United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt.
Return notification : To initiate the return process, please contact customer service at info@fenri-ch.com
Return Authorization : After reviewing your return request, we will provide you with detailed instructions and, if necessary, a prepaid shipping label.
packaging and shipping
- Pack the product securely in its original packaging with all labels and tags attached.
- Please include a return authorization form and any required documents or photos.
- Download and print the return label using the link in the email.
Return costs
The customer bears the return shipping costs unless the product is defective or does not match the description. In such cases, fenri-ch.com will cover the return shipping costs.
Special conditions for returns and refunds
- Return due to change of mind : You can return the product within 30 days provided it is unused, undamaged and in its original packaging.
- Product defects : If you receive a defective product (e.g. transport damage), please contact our customer service immediately. fenri-ch.com will cover the return shipping costs and provide you with a replacement product or refund your money.
- Damaged product : If the product arrives damaged, please send photos of the damage within 48 hours of receipt. We will assess the situation and, if necessary, cover the return shipping costs.
- Wrong Product : If you receive an incorrect product, please contact us and we will cover the return shipping costs and deliver the correct product.
- Product not arrived : If your product hasn't arrived, please contact us so we can initiate an investigation with the courier. If the product isn't found, we'll offer a full refund or a replacement.
- Order Cancellation : You can cancel your order before it ships. If your order has already been shipped, follow the return process once you receive it.
Policy for defective or damaged products
After receiving a defective or damaged product, please contact our customer service within 48 hours. Please send photos of the defect or damage. After inspection, you will receive a replacement or a full refund.
Defective Product Policy
If you change your mind, you can return the product within 30 days, undamaged and unused. Make sure it's in its original packaging.
Deadlines
- Return period : Returns must be requested and submitted within 30 days of receiving the product.
- Return Processing : Once we receive and inspect the returned product, we will process the return within 5 days and send a confirmation email.
- Return Policy : A return will be accepted if the product is intact, unused, and in its original packaging. Returns for defective or incorrectly shipped products will be accepted after inspection.
- Refund Period : Once a return is approved, a refund will be issued to the original payment method within 5 days.
- Refund Methods : Refunds will be made to the original payment method used at the time of purchase.
Return address
Click here to download the return and refund form.
Shipping method and costs
- Shipping method: DHL + Track & Trace
- Estimated return costs: 25 EUR
Legal rights
This policy does not violate any applicable law.
Website Name:
Fenri-ch
Company Name:
Job e-commerce
Business registration number:
72492554
Email : info@fenri-ch.com
Telephone number : +31 613267666
Address : kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland
Monday - Friday : 9:00 - 17:00 (Zurich - CET)
Saturday and Sunday : Closed (Zurich - CET)
