Return and Refund Policy

Scope and Purpose
This return and refund policy applies to all purchases made through the website fenri-mode.com made.

Contact Information
If you have questions about returns and refunds, please contact our customer service department:

Email: info@fenri-mode.com
Phone Number: +31 613267666
Address: kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland


Return Period
Customers in Switzerland, the United Kingdom, and France have the right to cancel their purchase and return the product within 30 days of receipt.

Return Notification: To initiate the return process, please contact customer service with your order number at info@fenri-mode.com

Return Authorization: After reviewing your return request, you will receive detailed instructions and, if necessary, a prepaid shipping label.

Cancellation: To cancel your order, please contact us within 24 hours of placing the order. After this period, cancellation may no longer be possible if the order has already entered the processing stage.
If cancellation is no longer possible, we ask for your patience while you wait for your order to be delivered. Thank you for your understanding!


Packaging and Shipping

  • Pack the product securely in its original packaging with all tags and labels.
  • Include a return authorization form and all required documents or photos.
  • Download the return label via the link in the email and print it out.


Return Shipping Costs
The customer bears the return shipping costs unless the product is defective or does not match the description. In such cases, fenri-mode.com covers the return shipping costs.

Special Conditions for Returns and Refunds

  • Return Due to Change of Mind: You can return the product within 30 days, provided it is unused, undamaged, and in its original packaging.
  • Product Defects: If you receive a defective product (e.g., damage during transport), please contact our customer service immediately. fenri-mode.com covers the return shipping costs and will provide you with a replacement product or refund your money.
  • Damaged Product: If the product arrives damaged, please send photos of the damage within 48 hours of receipt. We will assess the situation and, if necessary, cover the return shipping costs.
  • Wrong product: If you receive the wrong product, please contact us, and we will cover the return shipping costs and deliver the correct product.
  • Product not received: If your product has not arrived, please contact us so we can initiate an investigation with the courier service. If the product is not found, we will offer a full refund or a replacement product.
  • Order cancellation: You can cancel your order before it is shipped. If your order has already been shipped, follow the return procedure once you receive it.


Policies for defective or damaged products
Contact our customer service within 48 hours of receiving a defective or damaged product. Send photos of the defect or damage. After inspection, you will receive a replacement or a full refund.

Defective product policy
If you change your mind, you can return the product within 30 days intact and unused. Please ensure it is in the original packaging.

Deadlines

  • Return deadline: Returns must be requested and shipped within 30 days of receiving the product.
  • Return processing: Once we receive and inspect the returned product, we will process the return within 5 days and send a confirmation email.
  • Return conditions: A return is approved if the product is intact, unused, and in the original packaging. Returns for defective or incorrectly delivered products will be approved after inspection.
  • Refund period: Once a return is approved, the refund will be processed within 5 days to the original payment method.
  • Refund methods: Refunds will be made to the original payment method used at the time of purchase.

Return address
Click here to download the return and refund form.

Shipping method and costs

  • Shipping method: DHL + Track & Trace
  • Estimated return costs: 25 EUR

Legal rights
This policy does not violate applicable law.

Company name:
Fenri-fashion

Company name:
E-commerce job

Business registration number:
72492554

E-Mail: info@fenri-mode.com
Phone number: +31 613267666

Address: kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland

Monday - Friday: 9:00 AM - 5:00 PM (Zurich - CET)
Saturday and Sunday: Closed (Zurich - CET)