Shipping policy


Shipping policies

Shipping process

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below you will find details about our shipping process.

Shipping area

  • Countries: We currently ship orders within Switzerland and United Kingdom .
  • Future expansion: We are considering expanding to other shipping areas.

Shipping costs

  • Within Switzerland and United Kingdom : Free shipping for all orders.
  • No hidden fees: All costs are clearly stated at checkout.

Order processing time

  • Processing time: Orders are processed within 1-3 business days from Monday to Friday.
  • Order deadline: 00:00 Central European Time (Zurich).
  • Weekend orders: Orders placed on the weekend will be processed the next business day.

Transport time

  • Estimated delivery time after processing: 3-8 business days.
  • Total delivery time: 4-11 business days.
  • Working days: Shipping takes place from Monday to Friday.
  • Notes: Delivery times are estimates and may vary depending on external factors such as weather conditions or transportation issues.

Shipping process

  • Reliable couriers: We ship via DHL and FedEx.
  • Insured shipments: All shipments are insured. Please contact our customer service in case of loss or damage during transport.
  • Environmentally friendly packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

Shipment tracking

  • Tracking information: After purchase, you will receive an email with tracking information, including the courier company name and tracking number.
  • Track your order: You can track your order through our website. Simply enter the tracking number into our tracking portal to see the status of your order.
  • Questions: Our support team is happy to help you with any questions you may have about tracking your shipment.

Procedure for missing items

  • Reporting missing items: Please contact our customer service within 7 days of receiving the package by email to info@fenri-ch.com .
  • Problem Resolution: We will resolve the issue as quickly as possible and ship a replacement item or offer a refund.

Return policy

  • Returns: Returns are accepted within 30 days of receiving the order.
  • Return Policy: Items must be returned unused, undamaged, and in their original packaging.
  • Return shipping costs: The customer is responsible for return shipping costs unless the item is defective or does not match the description. In such cases, fenri-ch.com will cover the return shipping costs.
  • Refund: Refunds will be processed within 10 days of receiving the returned item and will be refunded to the original payment method.

Website Name:
 Fenri-ch

Company Name:
Job e-commerce

Business registration number:
72492554

Email : info@fenri-ch.com
Telephone number : +31 613267666

Address : kareldoormanstraat 384K, 3012GR, Rotterdam, Zuid-Holland

Monday - Friday : 9:00 - 17:00 (Zurich - CET)
Saturday and Sunday : Closed (Zurich - CET)